1.1 WHAT ARE COOKIES?
Cookies are small data files that are placed on your computer or mobile device when you visit a website.
Cookies are widely used by online service providers to (for example) to make their websites or services
work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the Site owner or service provider (in this case, Rocketium) are called "first party
cookies". Cookies set by parties other than the Site owner i.e. Rocketium are called "third party cookies".
Third party cookies enable third party features or functionalities to be provided on or through the site or
services you are using (such as advertising, interactive content). Third parties include but are not limited
to business partners, suppliers, sub-contractors, advertisers & advertising networks, analytics & search
engine providers, payment providers (hereinafter collectively referred to as "third parties").
The third parties that set these cookies can recognize your device including but not limited to mobile
devices, computers, Laptops (hereinafter collectively referred to as "Device") both when it visits our site
and when it visits certain other websites.
We use first party and third-party cookies for several reasons, some are required for technical enablement
and functioning of our services, and we refer to these as "essential" or "strictly necessary" cookies. Other
cookies enable us and the third parties we work with to track and target the interests of visitors to our
Site, and we refer to these as "performance" or "functionality" cookies. For example, we use cookies to
tailor content and information that we may send or display to you and otherwise personalize your experience
while interacting with our Site and to otherwise improve the functionality of the services we provide.
Finally, third parties serve cookies through our services for advertising, analytics, and other purposes
including but not limited to provision of their services to us. This is described in more detail further in
this policy.
Cookies can be used to recognize you when you visit or use our services, remember your preferences, and give
you a personalized experience that's in line with your settings. Cookies also make your interactions with
our services faster and more secure.
For more information about how we process your personal information, please consult our Privacy Policy.
We also use persistent cookies and session cookies. A persistent cookie is used to save your registration ID
for future logins to our services. Session cookies only last for as long as the session (usually the current
visit to a website or a browser session). Session cookies helps us to enable certain features of our
services, to better understand how you interact with our services and to monitor aggregate usage and web
traffic routing on our services.
1.2 HOW WE USE COOKIES?
The types of first and third-party cookies served through our websites and the purposes they perform are
described in further detail below:
1.2.1 Essential Cookies
These cookies are strictly necessary to provide you with services available through our Site or Apps and to
use some of its features, such as access to secure areas. Because these cookies are strictly necessary to
deliver the services, you cannot refuse them without impacting how our services function. You can block or
delete them by changing your browser settings, as described under section 1.4.1 in this cookie policy.
Please note: Our site will not work properly without cookies.
| # |
Information Stored |
Technology Type |
Owner |
Name |
| 1 |
User details |
Local storage |
Rocketium |
lscache-name, lscache-profileEmail, lscache-profileImage, lscache-profileName,
lscache-profileUsername, lscache-rocketiumUserId, lscache-rocketiumUserName, lscache-rocketiumUserUrl,
lscache-sessionId, lscache-userType |
| 2 |
Product usage analytics library configuration |
Local storage |
Clevertap |
WZRK_ARP, WZRK_EV, WZRK_G, WZRK_K, WZRK_L, WZRK_META, WZRK_PR |
| 3 |
Announcement widget configuration |
Local storage |
Convertful |
conv_person,conv_session |
| 4 |
Chat widget configuration |
Local storage |
HubSpot |
__hs_opt_out, hs-messages-is-open, __hstc, hubspotutk, __hssc, __hssrc, messagesUtk |
| 5 |
Product usage analytics |
Cookies |
Google Analytics |
_ga, _gid |
1.2.2 Performance and Functionality
These cookies are used to enhance the performance and functionality of our services but are non-essential to
their use. However, without these cookies, certain functionality may become unavailable
| # |
Information Stored |
Technology Type |
Owner |
Name |
| 1 |
Login information |
Cookies |
Google |
ACCOUNT_CHOOSER, APISID, GAPS, HSID, LSID, LSOLH, NID, OCAK, SAPISID, SID, SIDCC, SSID, expor |
| 2 |
App download link library configuration |
Local storage |
Branch |
branch_session_first |
| 3 |
Payment fraud detection library configuration |
Local storage |
Stripe |
__stripe-js-v3-features__ |
| 4 |
Audio and video player settings |
Local storage |
Plyr |
plyr |
1.2.3 Analytics and Customization
These cookies collect information that is used either in aggregate form to help us understand how our
services are being used or how effective our marketing campaigns are, or to help us customize our websites
and application for you, to further enhance your experience.
| # |
Information Stored |
Technology Type |
Owner |
Name |
| 1 |
Heat map and product usage library configuration |
Local storage |
Hotjar |
SL_XXX_BAN_EXPIRE, SL_XXX_BAN_REASON, SL_L_XXX_KEY, SL_L_XXX_SID, SL_L_XXX_VID |
| 2 |
Custom information about product usage such as colors and on-boarding |
Local storage |
Rocketium |
custom.backgroundColor, custom.highlightColor, custom.textColor, lscache-showRocketiumTemplates,
lscache-walkthrough, lscache-walkthroughProgress, lscache-teamSize, lscache-videosPerMonth,
lscache-website, rocketiumFormStatus, tour_current_step, tour_end |
| 3 |
Facebook video |
Local storage |
Facebook |
AUDIO_PLAYER_CONTROLLER_VOLUME, videoPlayerControllerVolume, fb_sounds_playing3,
_video_bandwidthEstimate |
1.2.4 Advertising (Targeting)
These cookies are used to make advertising messages more relevant to you and your interests. They also
perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly
displayed, and in some cases selecting advertisements that are based on your interests.
| # |
Information Stored |
Technology Type |
Owner |
Name |
| 1 |
User information for ad retargeting |
Cookies |
Facebook |
c_user, datr, m_pixel_ratio, presence |
1.3 Cookies and Interest based Advertising
Cookies and other technologies such as web beacons and pixels enable and help us serve relevant ads. They
help us provide aggregated research and reporting for advertisers, understand and improve our services and
know when content has been shown to you. Please note: As your web browser might request ads and beacons from
third parties, these third parties may view, edit or set cookies, like as if you had requested a web page
from their website. Ads served by us may also set third party cookies.
We do not knowingly engage in provision of any personal information that we collect to advertisers unless
you have given us permission to do so. You can opt out of interest based ads from us as well from
advertisers on our websites and apps and from third party sites. To adjust your opt out preferences please
click here. Please note that opting
out will not remove advertising from the pages you visit; it will mean that the ads you see may not be
matched to your interests.
1.4 How can you control cookies?
You have the right to decide whether to accept or reject cookies. Most browsers allow control of cookies
through the browser settings feature. However, by disallowing of cookies you may restrict your user
experience since it may no longer be customized to you.
1.4.1 Steps to pursue if you do not want cookies to be set or want them removed?
If you do not want to receive cookies you can change your browser settings on your device that you use to
access our services. If you use our services without changing the settings on your device, we will assume
that you are accepting to use the cookies that reference to this policy. Most browsers provide the
functionality to review and delete cookies, however please note that our site will not work properly without
cookies. To find out more about cookies visit www.aboutcookies.org
1.4.2 Do Not Track
Some Internet browsers - like Internet Explorer, Firefox, and Safari - include the ability to transmit "Do
Not Track" or "DNT" signals. Since uniform standards for "DNT" signals have not been adopted, our websites
do not currently process or respond to "DNT" signals. Rocketium takes privacy and meaningful choice
seriously and will make efforts to continue to monitor developments around DNT browser technology and the
implementation of a standard. To learn more about "DNT", please visit All About Do Not Track: https://allaboutdnt.com/
1.5 Resource you may want to reference
Below links are helpful if you want to learn about advertiser's use of cookies:
Below is a reference to some popular browser manufacturers and their help pages relating to cookie
management in their respective products.
1.6 HOW OFTEN WILL WE UPDATE THIS COOKIE POLICY?
We may update this Cookie policy from time to time to reflect, for example, changes to the cookies we use or
for other operational, legal or regulatory reasons. Please therefore re-visit this cookie policy regularly
to stay informed about our use of cookies and related technologies. The date at the bottom of this cookie
policy indicates when it was last updated.
1.7 WHERE CAN I GET FURTHER INFORMATION?
If you have any questions about our use of cookies or other technologies, please email us at contact@rocketium.com.
Updated April 23, 2018
